Empowering Hospitality Teams
Beyond Language
From language training to cultural competency, Hospitality ESL builds confident teams that deliver exceptional guest experiences—and stay with you longer.
Who We Are
We’re redefining how students learn. Combining AI's power with expert teachers' guidance and the energy of live conversational classes makes education more personal, flexible, and effective. Our platform empowers students to study at their own pace with AI support, while still enjoying the motivation, interaction, and real-world practice that only a human connection can bring. The result? More innovative learning, deeper engagement, and faster progress.
Key Services Overview
What We Do
Live Teachers
Real-world hospitality language training—taught with scenarios your staff faces daily.AI-Powered Self-Learning
Innovative AI study tools allow employees to learn at their own pace—practicing vocabulary, role-plays, and real hospitality scenarios anytime, anywhere.HR & Workforce Support
Translation services, onboarding communication, and team development tools that strengthen retention.
Social Proof
Hotels that trusted us
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Hotel W New York Union Square
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Park Hyatt New York
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The Fifth Avenue Hotel
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Mandarin Oriental, New York
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Hotel Brooklyn Bridge
Staff who complete our program are 2.2× more likely to be promoted.
Retention rates soar when teams gain language and cultural training.
Trusted by hospitality leaders across the U.S.
Premium Free Trial Teaser
An Exclusive Invitation to Elevate Your Team
Unlock 30 days of complimentary access to our signature training programs—where AI-powered learning meets expert-led instruction. Watch your team master confident communication, elevate guest satisfaction, and set a new benchmark for excellence in hospitality. This offer is reserved for hotels ready to lead, not follow.
Meet Our Co-Founders
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Zane Varvel – CEO & Co-Founder
Hospitality industry investor and entrepreneur with a global portfolio.
Deep experience in hotel operations, team development, and service excellence.
Committed to helping hospitality brands reduce turnover and boost performance through workforce empowerment.
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Chandell Stone – Chief Education Officer & Co-Founder
Education innovator specializing in language access and workforce training.
Proven track record designing culturally relevant, industry-specific curriculum.
Passionate about building confidence and career growth opportunities for hospitality professionals.
About Us
Our Story
Hospitality ESL was born from a simple truth: exceptional service begins with confident communication.
Hotels often invest in décor, amenities, and technology—but without language and cultural fluency, even the best experiences can fall short. That’s why we created Hospitality ESL: to give hotel teams the tools to connect with guests authentically, beyond translations and scripted greetings.
Mission & Vision
Mission: To empower hospitality professionals to communicate with clarity, confidence, and cultural intelligence.
Vision: A world where every guest feels understood, valued, and cared for—because hotel teams are equipped to deliver service at the highest level.
Our Impact
Our programs don’t just teach language—they open doors
70% of participants see improved staff retention within the first year.
60% of graduates earn promotions after completing our training.
Countless hotels report higher guest satisfaction scores linked directly to staff communication improvements.
“Since implementing the HospitalityESL program, we’ve noticed a radical change. Staff retention has significantly improved, and more importantly, our guests are more satisfied than ever. The results speak for themselves, and we are delighted with the improved communication and overall atmosphere of our hotel!”
Our Teachers
Our instructors are more than teachers—they’re industry insiders and communication experts.
Experienced in hospitality and tourism worldwide.
Specialists in English, Spanish, Creole, Arabic, and other languages.
Passionate about turning hesitant speakers into confident communicators.
AI-Powered Learning
Not all training happens in the classroom. Our AI learning platform allows staff to study independently, practice conversations, and reinforce lessons between live classes. It’s the perfect blend of human guidance and innovative technology—ensuring learning sticks, without overwhelming schedules.
Your Invitation
Step into the future of hospitality training. Begin with 30 days of complimentary access and experience firsthand how better communication can transform your team—and your guest experience.
Our Services
Overview
At Hospitality ESL, we don’t just “teach languages.” We design communication solutions that transform how your team delivers service. From live language training to AI-powered study, from cultural fluency to HR integration, every element is crafted for the unique demands of hospitality.
Live Teachers
Words matter. That’s why our language programs go beyond grammar drills.
Conversational focus: Roleplays that mirror real guest interactions—check-ins, dining service, concierge support.
Flexible formats: Live group classes, one-on-one coaching, and AI practice tools.
Industry-specific: Vocabulary and scenarios tailored to hospitality, not a generic classroom.
Learning Management System (LMS)
Training that fits hospitality’s rhythm. Our LMS gives your team access to learning anytime, anywhere.
AI-powered practice between live sessions.
On-demand modules for busy hotel schedules.
Analytics and reporting so managers can monitor engagement and results.
Why Choose Us
What sets Hospitality ESL apart?
Hospitality-first: Every program is designed for hotels, not generic ESL.
Hybrid learning: Live teachers + AI platform = retention that sticks.
Measurable results: Higher retention, faster promotions, improved guest satisfaction.
Global expertise: Trainers and coaches with real hospitality experience.